Patients on regular medication will require repeat prescriptions and, for a safer and speedier service, repeat prescriptions are now computerised. Your doctor will have entered what medication you are taking on the computer, and each time a new prescription is written by the computer a new request form is also generated for you to make your next request.
For medico-legal reasons, prescription requests for repeat prescriptions are not taken over the telephone as errors can occur in verbal communication.
Prescriptions will be ready for collection 48 hours (i.e. two working days) after being requested (this may be longer if you ask for the prescription to go to a specific chemist - see below).
If you have more than one repeat prescription, please try to order all your items together.
If you wish for us to post your prescription back to you, please enclose a stamped, addressed envelope with your request.
You may also request for your prescription to be sent to a particular local pharmacy (St Annes, Boots, Bakers, or Wyborns in Lewes or Lloyds at Ringmer) please ensure you indicate this clearly on your request form.
If you are requesting medication which is not on your form, please add this clearly on the request slip and it will be added after verification with the doctor.
Online Prescription Requests
The Practice now offers patients the chance to request their repeat prescriptions online.
If you are interested in signing up for this service, please complete the form below and bring it in to our Reception Team, along with two forms of ID (one must be photographic ID, e.g. Driver's licence). Once the form has been received, the Receptionists will send out a letter with details of your registration for the service.
If you are already signed up to the service, click here to access the online prescription request service.
Online Access - Patient Information Leaflet.docx
Online Access Registration Form.doc
Prescription Ordering Direct (POD)
A new and convenient way to order your repeat prescription.
Telephone 0808 164 7678 (Freephone) call Monday to Friday between 8am and 4pm (excluding bank holidays)
All it takes is a simple phone call that you can make from the comfort of your own home - there's no need to go into your GP practice or pharmacy.
Who can use this service? Anyone can use the POD service.
Why use this new service? This service hopes to reduce prescription waste by helping to ensure patients order the medication they need, when they need it. Ordering your repeat prescription will be a quick and simple telephone call. You can discuss your medication requirements and we can alert you if a medication review is needed.
Who will you be talking to? The NHS POD service is provided, on behalf of your GP practice, by NHS High Weald Lewes Havens Clinical Commissioning Group. Your call will be answered by a dedicated, experienced and fully trained prescription co-ordinator.
How does the NHS POD work? You will be asked which GP practice you belong to and if you consent to your medical record being accessed to process your prescription request. You will then be asked to confirm your identity by giving personal details such as name and date of birth. Each item on your repeat will be discussed and only those needed, will be ordered.
Why are we offering this new service? Our aim is to ensure that patients are receiving the correct quantity of medication needed in a timely manner, to reduce the amount of prescription waste in our area. Unused prescription medicines cost the NHS millions of pounds every year.
I am happy with my existing service. Do I have to change? You will still be able to order your prescriptions online or in person through your GP practice, but will no longer be able to order through the pharmacy. In order to reduce prescription waste we believe that patients need to take responsibility and control of their own medication needs. You can still use the same pharmacy to supply your medicines and any delivery arrangements should still remain in place.
How can patients help reduce prescription waste? Check your medication cupboard before ordering more, order prescriptions when you have 7 days of medications left and let us or your surgery know if you have stopped taking any of your medicines.