River Lodge and Anchor Field - Computer System Upgrade
During June 2017, both River Lodge and Anchor Field Surgeries will be upgrading computer system.
This is a major piece of work for the practice team and we will be asking for your help, support and patience over the coming weeks. There may be some disruption to services leading up to and during the changeover.
Our medical records, appointments system and online services are being upgraded to a new system called ‘TTP SystmOne’. This is a modern and powerful system that should be easier to use and help us to provide you with a better service.
Staff training: As you can imagine, with an entirely new system we need to ensure all the doctors, nurses and support staff are fully trained and ‘ready to go’ come June 2017. In the main we will try to avoid closing the practice for staff training but it may be necessary to close the practice or phone lines for short periods to allow all staff to attend training. Advance notification will be provided.
No Advanced Appointments Monday 12th June to Friday 23rd June 2017:
There will be a reduced service with no advanced appointments being made available during this period. There will be same day ‘urgent’ appointments only during this time to deal with all medical emergencies. We apologise for this reduced appointment availability but we need learn, adapt and become comfortable with our new clinical system and despite the training undertaken, we need to anticipate that we will not be able to operate at our usual speed.
Repeat Prescription Requests:
We will be unable to process repeat prescription requests between:
Friday 9th and Friday 16th June 2017.
Electronic prescriptions are also likely to be interrupted/unavailable during this period.
If your prescription is due during this time then please ensure your request is with us by:
Thursday 8th June 2017.
We have notified all local pharmacies, where these pharmacies manage our patients repeat medication requests, of our computer system upgrade.
Online Services: Due to NHS Information Governance guidelines, patients will be required to re-register for online services. If you wish to sign up for our online services you will need to bring something that proves your identity. You should bring in some form of photo ID (driving license/passport etc.) and proof of your address (utility bill/bank statement etc.) that is dated in the last 3 months. Please note that we will be unable to provide usernames and passwords until Monday 19th June following the system upgrade. Patients will only be able to apply for online access if they attend the practice personally. There will be IOS and Android apps available that empower you to take greater control over your healthcare, you will be able to update your contact details, book appointments, request repeat prescriptions, view your medical record and more.
Despite training and preparation, there is no doubt that for the first few weeks we are going to be slower and we ask that you please be patient with all our staff as they get to grips with the new system.