How to see your doctor
Consultations are by appointment only, which can be made either by calling at the reception desk or by telephoning during opening hours. You may consult any doctor but it is preferable that you come to regard one of them as your personal doctor, particularly within the course of any one illness, although depending on their availability, we cannot always guarantee that you will be able to see your chosen GP.
We offer pre-bookable appointments up to four weeks in advance and also Book-on-the-Day appointments once the pre-bookable appointments have all been booked.
All routine appointments with the GPs are allocated to 10 minutes and we would kindly ask patients to be sensitive to the needs of others and be realistic as to what can be covered adequately within this time. If the doctor is unable to cover all aspects of your consultation within 10 minutes you may be asked to book a further appointment. If you feel you will need longer than 10 minutes for your consultation please ask for a double appointment when booking.
Although our clinicians endeavour to run on time, this is not always possible when dealing with patients who have more complex needs or if they need to liaise with other services, for example, if the patient requires admission to hospital. Our Receptionists will endeavour to keep patients informed of any delays on the day.
If you have an urgent problem and all of the routine Book-on-the-Day appointments have been booked, you will be placed on the Triage list. This means that a GP will contact you by telephone in order to discuss your problem with you first. Many patients who have urgent complaints do not necessarily need to see the GP, but may, for example, need a prescription issued after a telephone consultation. Therefore, by having the Triage system in place, the practice hopes to save patients from coming to the surgery unnecessarily and to also enable easier access for patients to speak with a GP.
When using this service, the Receptionist may ask you for a brief reason for the call. This is to provide the GP with information in order to help them prioritise their lists.
If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 10.30am. You may be asked by the receptionist for a brief reason for the visit to assist the GPs in prioritising visit requests.
Our doctors typically see four patients in the practice in the time it takes to do a single home visit. For this reason, if you are mobile, please come to the surgery to be seen. Visits will only normally be undertaken for elderly bedbound patients and patients with conditions that make it impossible to attend surgery.
Transport difficulties are not a valid reason to request a home visit.
Nursing Team Appointments
Appointments with our Nursing team are usually bookable up to 6-8 weeks in advance. When you contact the practice to book an appointment for one of our Nursing team, you will be asked for the reason of why you are making the appointment by the Receptionist. This is because our nursing team have various skills and this will ensure you are booked in with the appropriate Nurse.
Online Access to Appointments
The surgery now offers online access to book routine appointments. If you are interested in signing up for this service, please read the information leaflet below and complete the registration form. Once completed, please bring this in to the surgery for our Reception Team with two forms of identification (one must be photographic identification). The Reception Team will then send out registration details to you once these have been processed.
Online Access - Patient Information Leaflet.docx
Online Access Registration Form.doc
How you can help us:
- Be on time for your appointment (unfortunately, in some cases if you are more than 10 minutes late for your appointment, we cannot always guarantee you will still be seen).
- Cancel your appointment more than 24 hours in advance if it is no longer required.
- Call for a home visit or urgent appointment before 10.30am
- If you are told a GP/Nurse will call you back, please ensure you give us a telephone number where you will be available to avoid missed calls.
- Contact the surgery after 11am for prescription queries
- Contact the surgery after 2pm for test results
Patients with Particular Needs
Both of our surgeries are accessible to patients using a wheelchair. We also have designated disabled parking spaces in the car parks at each surgery.
Portable hearing loops are available at both surgery.
An interpreter service is also available, on request, for patients with hearing difficulties or for patients who do not speak English. Patients wishing to use this service will need to give the practice one week’s notice, if possible, in order to organise for an interpreter to be present at the time of the patient’s appointment.