Welcome to River Lodge Surgery Online
IMPORTANT NOTIFICATION FOR PATIENTS REGARDING CHANGES TO THE WAY WE MAKE YOUR APPOINTMENTS:
Following on from our last notification regarding the merge of River Lodge Surgery with School Hill Medical Practice and St Andrew’s Surgery; we have now formed a Primary Care Network and we are pooling our resources in an endeavour to continue to provide our patients with the best possible service.
As a result of this collaboration we are now able to offer much more flexibility and availability of appointments from Monday to Saturday for certain services provided by your Practice Nurse team at any of the three Lewes sites; Your usual surgery, St Andrew’s Surgery Southover Road BN7 1US or School Hill Medical PracticeBN7 2LU. We also have a late surgery every Wednesday evening at one of the three sites for ear syringing and cervical smear tests. When you phone your surgery for an appointment the receptionist will let you know what is available and at which site so you may choose the most convenient.
In addition we will be running a pilot scheme called The Green Hub from Monday 2nd September 2019 based at River Lodge Surgery for patients who need contact with a GP on the same day that they phone for an appointment. Please note the receptionist will ask you for a brief explanation to ensure your call is dealt with by the most appropriate service. You may be signposted to the local pharmacy or our Practice Pharmacist for advice or the Minor Injuries Department at Lewes Victoria Hospital. Those patients allocated to the Green Hub will receive a telephone call from one of the triaging Doctors from any of the three Lewes surgeries. If that GP decides the patient needs to be seen they will make an appointment with a GP or our Paramedic at RIVER LODGE SURGERY even if you normally attend our branch surgery in Ringmer.
This pilot does not affect patients requiring contact with their usual GP or a member of their team for ongoing or non-urgent conditions. Those appointments will continue to be made at your usual branch.
In 1988, the practice moved from its old home at Castle Lodge to the new purpose-built surgery at River Lodge. The practice also operates from the branch surgery in Ringmer.
The partnership has existed since the 1930s .Today, all the doctors working long-term in the practice endeavour to honour & continue the ethos & spirit with which the original partnership was formed in order to provide holistic care, regardless of faith or beliefs.
Our team, across the two sites, includes eight GPs, four practice nurses, three Healthcare Assistants, as well as our Practice and Office Managers, Secretaries and Reception staff.
We offer a full General Medical Service (GMS) and run a number of specialist clinics (see Clinics and Services).
PLEASE SEE LATEST NEWS - WE CHANGED CLINICAL SYSTEM IN JUNE 2017
Our Practice Brochure has been updated! A copy of the brochure can be found below and will be available from the Practice Brochure section of our website from now on. Copies will also available in the waiting rooms at both sites.
Friends & Family Test
Latest Results: 100% of patients surveyed in January would recommend us to Family & Friends!
Have you recently received treatment from the Practice or been in contact with the Practice? If so, why not complete the Friends & Family Test; a short questionnaire which helps provide feedback to the Practice about the services we provide and how we can improve.
If you would like to provide feedback, please click here or click on the Friend & Family Test link on the right-hand side of this webpage.
For full details of the latest results from the questionnaires, click here. Results will also be published by NHS England on the NHS Choices website.
Online Services - Patient Access
The Practice provides online services to patients wishing to book routine GP appointments and to request repeat prescriptions.
If you are interested in signing up for this service, please read the patient information leaflet below before completing the Registration form. Please bring the registration form to the Practice for the Reception Team to process your request. You will need to provide two forms of identification at the time you bring in the registration form (one should be photographic identification). The Reception Team will then process your request and send out your registration information.
Patient Online Access brochure
Online Access Registration Form
Online Access Registration Form (Proxy Access).doc
If you are already registered with the service, please use the links below to access your online services.
(Site updated 18/11/2019)